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Known Issues

There are some currently known issues in the Compute platform. This page describes the most common pitfalls. Known issues for Backup is under the Backup FAQ page.

DHCP lease not being renewed causing loss of connectivity in STO1

This is an issue that we've seen on certain hypervisors in STO1, where unicast messages from the DHCP client are being dropped before they reach the service acting as DHCP server. This causes the lease to expire and the instance to lose its IP address. Although we haven't been able to find the root cause of the issue, it's expected to be resolved in an upcoming hypervisor upgrade. In the meantime, we've proceeded to set an unlimited duration on IPv4 leases. However, its recommended to either configure a static IP or set a DHCP client option to prevent connectivity loss when rebooting the instance.

DHCP client-side options on Ubuntu 22.04

To configure the DHCP client with the "critical" option, add the following to Netplan:

  version: 2
    ens3:  # Replace "ens3" with your network interface name
      dhcp4: true
      dhcp6: true # optional
      critical: true

DHCP client-side options on Debian and other distribution using networkd

Create an override file for the network interface and add the following to the DHCP section:


Security group rule with unspecified remote_ip_prefix opens up all ports

We have identified a problem where security group rules that have unspecified or empty string as remote_ip_prefix will unexpectedly ignore the specified port range in the rule and instead opens up all ports.

The workaround to avoid this rather astonishing behaviour is to always specify an IP range even when the range is (aka "the world") and similarly ::/0 for IPv6.

This situation is most unfortunate when using the Terraform provider for Openstack to create security group rules, since the remote_ip_prefix is documented as optional.

The issue is actively being investigated, and this page will be updated with new information as soon as there is something to share.

Update 2023-10-02: The issues is now fixed upstream ( and we will implement the fix as soon as possible and then update the status here.

Rebuild of Debian 11 breaks DHCPv6 address assignment

This bug is described here. The Debian 11 image comes up just fine with IPv4 and IPv6 when creating it from the image but if one tries to rebuild the instance with the "Rebuild"-command DHCPv6 will fail to provide an IPv6 address. This has to do with that the instance the first time created generates a DUID which is used to calculate the last part of the IPv6 adress. When the instance is rebuilt another DUID is calculated which does no match the former DUID and therefore the DHCPv6 services will not provide the address. The solution is to save the old DUID in /var/lib/dhcp/dhclient6.ens3.leases and insert the same value into the same file after the rebuild.

Snapshots in the legacy platform

Safespring has trimmed the snapshotting functionality in the legacy platform which will make them go faster. There is still an old bug though with the image service not renewing it's keystone token which makes operations longer than 1 hour to fail. With the current optimizations an image of 40 GB will take about 20 minutes so that will usually not be a problem. When taking snapshots in the GUI Horizon it is important though to start the snapshot operation soon after you have logged in since the token is generated when you login in and not when you start the snapshot job. If you're about to take several snapshots in a row, you should logout and then login again before taking the next snapshot.

Important Notice

To have the best success with snapshots the instance should be shut off before taking the snapshot.

Create volumes from image sometimes fails

Sometimes when trying to create a volume from an image, the process fails with and "Error" status on the volume. This has to do with backend glance servers and we are working to fix this. If this happens, contact with the ID of the volume and we will remove the failing volume. Then you can try again. The intermittent nature of the failure has to do with that some backend glance servers does not expand the qcow2 image correctly.

Networking issue with the Debian 10 images

Unfortunately, the network services installed on the publicly provided Debian 10 images are not working with OpenStack. One option is to install a Debian 9 image and then do an upgrade. Another option is to provide the following Cloud-Init script under "Configuration" when launching the instance. This will make the network services work as intended.


output: {all: '| tee -a /var/log/cloud-init-output.log'}

password: [REDACTED]

chpasswd: { expire: False }

ssh_pwauth: True

manage_etc_hosts: false

package_upgrade: false


- curl


- path: /etc/cloud/cloud.cfg.d/99-disable-network-config.cfg

content: |

network: {config: disabled}

- path: /etc/network/interfaces.d/custom_eth0

content: |

auto lo

iface lo inet loopback

auto eth0

iface eth0 inet dhcp

mtu 1500

iface eth0 inet6 dhcp

accept_ra 2


- sed -i '1i\'"$(curl -s $(hostname)" /etc/hosts

- rm -f /etc/network/interfaces.d/50-cloud-init

- systemctl restart networking

New certificate and hostname on Safespring Backup Service

Safespring backup service is changing hostname: becomes

All customers running Safespring Backup needs to update hostnames and certificates for Safespring Backup services to start using the new hostnames. See this blogpost for details.

Resize operations disabled

Due to different issues with resize operations, we have disabled user-initiated resize operations. If you need to resize instances, please contact support.

It is not possible to resize to an instance that has less disk space than the one you are resizing from.

We expect to support user initiated resize operations after a future system upgrade.

DNS Resolver

The built-in resolver in the platform has some issues in the current version. It has been reported to be slow and not to respond to queries in a timely manner. The best workaround is to provide another resolver when creating the network to which you connect your instances. Use which is SUNETs resolver. It is done in the third tab in the "Create Network" dialogue:

Create Network Tab 3

In the picture above, we picked Google's resolver, but any external resolver would work. Please note that this setting can only set when creating the network in the GUI. In order to update this setting on an existing network, the API must be used.

Instance operations

"Create Snapshot" only works for smaller instances at the moment. In addition, creating snapshots can in some cases create locking issues in the storage backend which will lead to a hard reboot of the instance. This has to do with some compatibility issues with OpenStack and the Ceph backend. With the coming upgrade of OpenStack, this is prioritized to get working for all kinds of instances.

In the drop-down menu in the instance listing, there are some operations that are unsupported at the moment. It does not mean that they fail, but they could lead to data-loss and are therefore not recommended for use. Problems with using "Suspend" and "Resize" while a volume was attached to the instance have been reported. To ensure that the attached volume persists after the operation, it should be detached from the instance before the "Suspend" or "Resize" command is issued.

Create Network Tab 3

"Resize" works if you shut down the instance first. It is a prioritized function to get working properly even for running instances. "Shelve" shutdowns the instance and takes a snapshot of it. It works for smaller instances but takes a very long time for larger instances and should be used with caution.

SNAT-networks in the network listing and Topology view

For every network you create which is connected to a router with an external gateway, another network also will show up in the network listing and network topology view:

Network Listing

These networks should be neglected, but never deleted as the NAT-functionality for floating IPs will stop working if they are deleted. This extra information (which only confuses the user) is planned to go away in newer releases of the platform.

Network operations in the GUI

Right now, the operations to change admin state and to change the name of a network do not work in the GUI. We recommend our users to use API Access to perform these operations.

Backup client incompatibility with local Windows NTFS deduplication enabled

Some users have reported performance issues when running the backup client on volumes with NTFS deduplication enabled since the deduplication in the backup client conflicts with the deduplication in the filesystem. The recommended solution is to turn off deduplication either on the filesystem or local deduplication in the backup client.

Too recent version of shade results in images not showing

We have had an instance where a newer (1.24.0) version of shade caused some images to become unavailable for provisioning when using ansible.

The solution was to downgrade shade to a known good (1.12.1) version.

Unstable ipv6 connectivity

If you experience flapping ipv6 connectivity, it could be resolved either by setting a static default route and not depend on RA. Remove the accept_ra 1 if it exists in you network configuration file or any sysctl settings for accept_ra.

Set static default route.

This is an example, check your instance network address and change accordingly.

# ip -6 route add default via 2001:6b0:5a:4017::1

You may need to delete the RA route first if it exists.

# ip -6 route delete default

Alternative configure all ipv6 settings static.

Set static ipv6.

Find your ipv6 address from Horizon or by CLI and insert it as ipv6_address and set ipv6_gateway to the same subnet but ::1 at the end.

iface ens6 inet6 static
  address "ipv6_address"
  netmask 64
  gateway "ipv6_gateway"
  autoconf 0
  dns-nameservers 2001:4860:4860::8844 2001:4860:4860::8888

Accessing API in sto1 legacy

General API access is no longer available in legacy, but it is still possible to get it working. You need a local, non-federated account.

Edit your local /etc/hosts to add the legacy DNS names which are no longer published:

Use the following rc file as a base to create one with your own credentials. You need to know your username, password, domain and project name.

export OS_AUTH_URL=
export OS_REGION_NAME=se-east-1

Use a version of openstack cli that is not too new:

pip install python-openstackclient==4.0.2 python_cinderclient==6.0.0

source credentials.rc
openstack --insecure server list --long
openstack --insecure volume list --long