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Safespring Policies and SLA

Storage and Compute Service level agreement (SLA)

Safespring provides 99,9% uptime SLA for our Compute and Storage service.

Support

For critical issues that affects the availability of our services, we will reply within the limits set by our SLA. For non critical and minor issues, please allow up to 24 hours for replies.

Safespring customer support policy for security testing

Customers are welcome to perform security testing against their infrastructure hosted by Safespring. The following limitation apply:

The following activities are prohibited:

  • Denial of Service, Distributed denial of service (DDoS) or simulations of DoS or DDoS attacks.
  • Flooding attacks (HTTP flood attacks, API requests, login requests etc).
  • SYN flooding, ICMP flooding, UDP flooding.

Before doing security testing, we kindly ask you to inform us at support@safespring.com